Terms of service

1. The service

1.1. The service analyses E57 point-cloud scans. Uploading a scan needs a customer account, opened with an email address and a password or with Google; two-step verification can be turned on in the account settings.

1.2. Each upload is one E57 file. During the beta every scan gets all four features: (a) floor plans — measurements, openings and plan drawings (SVG, DXF and PNG) for each storey; (b) wall unwrap — one PDF of every room's walls, made automatically after the plans, which can take several hours; (c) the viewer for the scan's own panoramas and points; (d) fixtures discovery — a list of candidate fixtures (sockets, switches, lights and more) found in the panoramas, for the customer to check. The outputs are described on the what we do page.

1.3. During the beta each customer account may analyse up to 5 scans per calendar month. A scan counts when it is uploaded, and deleting it does not give it back.

1.4. Only the account that uploaded a scan can open it, its results and its viewer; nobody else can, even with the address of the page.

1.5. The service does not include engineering interpretation, approval of plans, a licensed surveyor's certification, submission to authorities, or professional advice of any kind, unless separately agreed in writing.

2. Your authority and undertakings

2.1. The service is open to business customers and to private customers alike, in any country. The customer confirms they are of age and legally able to contract, and that where they act for an organisation they are authorised to bind it.

2.2. The customer represents and warrants that they hold all rights and permissions needed to upload the file and have us process it, including any consent required from the owner of the scanned property.

2.3. Where the file contains personal data — for example embedded imagery in which people appear — the customer is responsible for the lawful basis for processing, and we act as their processor on their instructions.

2.4. The customer will not upload a file obtained unlawfully, whose upload breaches a duty of confidence or a court order, or whose content is classified.

3. Rights in files and outputs

3.1. The file stays yours. Uploading transfers no rights in the scan to us.

3.2. The customer grants us a limited, non-exclusive, non-transferable licence to store and process the file solely to perform the ordered analysis, for the retention period set out in the privacy policy - and, only where the customer chooses to share the scan under clause 3.6, for the purpose and period set out there.

3.3. The outputs belong to the customer. From the moment they are delivered the outputs are the customer's for any use, including commercial use, royalty-free.

3.4. We do not use customer scans or their outputs for model training, development or demonstration, except a scan its customer chooses to share under clause 3.6 - and that one only for development, never for demonstration, marketing or publication.

3.5. The software, algorithms, website and all intellectual property in them remain ours. These terms grant no licence to the software itself.

3.6. Sharing a scan to improve the service (optional)

3.6.1. A signed-in customer may tick a separate box at upload to share that scan with us. Sharing is optional: not sharing changes nothing about the analysis, its outputs or its price.

3.6.2. What we keep: the file as uploaded (including any embedded imagery, which we do not use) and the outputs of its analysis - not the file name and not the contact address. The results link still closes at the end of the usual retention period; only we can reach the kept copy.

3.6.3. Purpose: solely to study, test, tune and develop our analysis software, including models used only within our own service. We will not sell, publish, display, demonstrate or market the file or its outputs, will not give them to any other customer or third party, and will not try to identify any person from them.

3.6.4. Access: only our staff and contractors bound by confidentiality, on our own systems and those of the providers that host our service or our development tools (including AI-assisted development tools), each acting on our behalf under confidentiality and data-processing terms.

3.6.5. Period: until the customer stops sharing, deletes the analysis or deletes the account, and in any case no longer than 1095 days from upload. The copy is then deleted; backup copies are overwritten in their normal cycle.

3.6.6. Withdrawal: the customer may stop sharing at any time, without giving a reason, from the account settings, and the copy is deleted at once. Withdrawal does not affect use made before it. Changes to our software made while the scan was shared remain ours and contain no part of the file.

3.6.7. The customer's confirmation: by sharing, the customer confirms they are entitled to let us keep and use the file for this purpose - including the permission of the owner of the scanned property where needed - and, where the file contains personal data, that they have a lawful basis for disclosing it to us for this purpose. For this purpose we act as an independent controller, not as the customer's processor (unlike clause 2.3).

3.6.8. Licence: for a shared scan, the licence in clause 3.2 extends to this purpose and period; it remains non-exclusive and non-transferable, and ends when sharing ends. The file remains the customer's (clause 3.1).

3.6.9. Voucher: when the paid analysis of a shared scan completes, the account receives a voucher for 20% off one later paid analysis, valid for 365 days. It comes off the next charge on that account by itself and is shown on the payment request and the invoice; it cannot be transferred or exchanged for cash, and two vouchers cannot be combined on one charge. The same file shared again while it is still kept earns no further voucher. A voucher already given stays the customer's if they later stop sharing; one used on a charge that is cancelled or refunded is restored to the account. An analysis that fails or is flagged "needs manual review" is not charged and earns no voucher.

4. Accuracy and limits

4.1. The analysis is automated and based on the data in the file. Accuracy depends on the quality of the scan, its coverage, noise and shadowing, and on the space matching the assumptions described on the what we do page.

4.2. The outputs are not a licensed surveyor's measurement, an approved map, a permit-ready plan or an engineering opinion. They must not be relied on for land registration, building permits, safety certification or any process requiring a licensed professional's signature, without that professional's review and approval.

4.3. Where a file carries no geodetic reference system, the outputs have no world coordinates and establish no true north.

4.4. A run whose evidence is ambiguous is flagged "needs manual review" and no estimated result is produced from it.

4.5. The wall unwrap and fixtures discovery are automated too: an unwrap may be incomplete or end as "needs manual review", and fixtures discovery offers candidates — some are wrong and some fixtures are missed — so its list must be checked before it is relied on.

5. Free beta, no charge

5.1. The service is free during the beta: no scan is charged for, and no payment details are asked for.

5.2. We will not charge for anything without the customer's separate, explicit agreement to a paid plan. Before paid plans start we will give at least 30 days' notice, by email and on this page. Scans analysed during the beta stay free.

5.3. A scan can be deleted at any time with the delete button on its page, before or after its run; that removes it and its results (it still counts towards the month, clause 1.3).

5.4. Nothing here derogates from rights under consumer law that cannot be contracted out of.

6. Prohibited use

• Uploading files that are not valid E57 files, or using the upload mechanism for another purpose.
• Attempting to bypass size, rate or permission limits, or to reach another customer's results.
• Reverse engineering, decompiling or extracting the algorithms, including through systematic runs intended to reconstruct the method.
• Automated use at a scale that could harm availability for other users.
• Using the service in a way that breaches law, third-party rights or a duty of confidence.

A material breach entitles us to suspend or terminate the service and to delete files uploaded in breach of these terms.

7. Availability and changes

7.1. The beta is provided "as is". We do not guarantee availability, may carry out maintenance, and may pause, change or end the beta, or change the limit in clause 1.3, with notice on this page; results already delivered stay available for their retention period.

7.2. We may improve the algorithms. Such a change does not oblige us to re-run earlier analyses.

7.3. We may update these terms from time to time; the binding version is the one accepted at sign-up. We announce a material change by email and on this page, with an updated date, before it applies; anyone who does not agree may delete their account.

8. Liability

8.1. We undertake to perform the service with reasonable care.

8.2. Except as stated above, the service is provided without further express or implied warranty, including any warranty of fitness for a particular purpose.

8.3. Because the beta is free, to the extent the law allows we are not liable for loss arising from its use, including indirect or consequential loss, lost profit, lost data or lost opportunity.

8.4. These limits do not apply to wilful misconduct or to duties that cannot be limited by law, and do not derogate from vested consumer rights.

8.5. The customer will indemnify us against third-party claims arising from uploading a file in breach of clause 2.

9. Data protection

Processing of personal data follows the privacy policy, which forms part of these terms. Business customers who need a full data processing agreement — including standard contractual clauses for international transfers — are welcome to contact us and we will sign one. Uploaded scans and their results are kept for 7 days and then deleted; a scan can be deleted sooner, the data exported, or the account deleted with all its scans from the account settings.

10. Governing law and general

10.1. These terms are governed by the laws of the State of Israel, and the competent courts of the Tel Aviv District have exclusive jurisdiction, unless mandatory consumer law in the customer's place of residence provides otherwise.

10.2. Failure to enforce a clause is not a waiver of it. A clause found unenforceable will be interpreted or replaced to the minimum extent needed, and the remainder stays in force.

10.3. We are not liable for delay or non-performance caused by force majeure, including communications failures, natural disaster or a state of emergency.

10.4. Notices are sent to the email addresses the parties provide. To contact us: contact@definiline.com.

10.5. The customer may not assign their rights under these terms without our written consent.

10.6. In any conflict between the Hebrew and English versions of these terms, the Hebrew version prevails.